Privacy Policy

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1. Who we are

Forecast Australia Pty Ltd (Forecast Australia), 117 Jones Bay Wharf, 26-32 Pirrama Rd, Pyrmont NSW 2009.

2. How to contact us

If you have any questions about this privacy notice, including any requests to exercise your legal rights, please contact our data protection administrator using the details set out below.

To contact Forecast Australia:

By post: Forecast Austalia Pty Ltd, 117 Jones Bay Wharf, 26-32 Pirrama Rd, Pyrmont NSW 2009

By email:

By phone: +61 435 863 437

3. Privacy Information

We are committed to protecting your personal data and your privacy. This privacy notice aims to give you information on how and why we collect and process your personal data.

It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.

This version of our privacy notice was last updated on 18/08/2023.

4. To whom does this privacy notice apply?

This privacy notice applies to:

  • Website Users: all individuals who visit our website (or any other domain name registered in our name) (the Website);
  • Client contacts: all individuals who are our client contacts where the individual’s organisation (including any public authorities) is or has been our client; or
  • Business contacts: all individuals who are our business contacts where the individual or the individual’s organisation are our sub-contractors, supply goods or services to us, provide professional services, have expressed an interest in us (including by contacting us by post, telephone, e-mail, social media or other means) or have any other business relationship with us (including where the individual’s organisation is a public authority, an industry body or regulatory authority or similar).

This privacy notice also does not apply to existing, former or prospective employees or workers of the Forecast Group or to the directors and shareholders of the Forecast Group. We have separate privacy notices for such purposes.

This privacy notice also does not apply to individuals who are staff or other related individuals of our clients (client-related individuals) whose personal data is provided to us by our clients in our capacity as processors on behalf of our clients. In such circumstances, the privacy statements of our relevant client will apply.

5. Information about our Website

Our Website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and we are not responsible for their privacy statements. When you leave our Website, we encourage you to read the privacy notice of every website you visit.

Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site.

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of the Website may become inaccessible or not function properly.

6. Children

Our Website is not intended for children and we do not knowingly collect any personal data relating to children.

7. About the personal data that we collect and process

Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).

The table set out in SCHEDULE 1 summarises the personal data we collect and process, how we use it (our processing purposes) and why we use it (the lawful bases of processing).

Please also see paragraph 10 (Marketing) for further details about the lawful basis of processing personal data for our marketing activities.

We do not collect any “special categories of personal data” about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). We also do not collect any information about criminal convictions and offences.

8. How is your personal data obtained?

We use different methods to collect personal data from and about you including through:

  • Direct interactions generally. You may give us your identity, contact, financial, transactional or similar personal data when you correspond with us by post, phone, email or otherwise, including when:
    • you enquire about our services; or
    • you or your organisation negotiate and/or enter into a contract or purchase order with us; or
    • you or your organisation receive services from us; or
    • you give us some feedback.
  • Direct interactions with business contacts. You may give us your identity, contact and other business related personal data when you correspond with us, including when:
    • you or your organisation negotiate and/or enter into a contract or purchase order with us; or
    • you or your organisation provide services or products to us; or
    • you provide us with your business card.
  • Automated technologies or interactions. As you interact with our Website, we may automatically collect technical data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, and other similar technologies.
  • Third parties or publicly available sources. We may receive personal data about you from various third parties and public sources as set out below:
    • where you are a client contact or business contact, your organisation or business may provide us with your identity, contact and employment data and we may receive information from third party references or from professional advisors.
    • we may obtain identity, contact and employment data from publicly available sources such as social media (e.g. LinkedIn), Companies House or other organisations’ websites.
    • we may obtain contact, financial and transaction data from providers of payment and credit card services.
    • we may obtain technical data (relating to the use of our Website) from analytics providers or search information providers.

9. Failure to provide personal data

Where we need to collect personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with services). In this case, we may have to cancel a service you have with us but we will notify you if this is the case at the time.

10. Marketing

We do not engage in any direct marketing to individual consumers.

If you represent another business or organisation, we may provide you with direct marketing communications (usually by post, telephone or e-mail) where we feel that this may be relevant to your business or organisation, provided that you have not opted out of such communications. When we use your personal data for such purposes, we do so on the basis that it is in our legitimate interests to pursue direct marketing, provided that it constitutes fair processing of your personal data to do so.

You can also opt-out of all or some of these marketing communications at any time by contacting us using the contact details above at paragraph 2 (How to contact us).

Where you opt out of receiving these marketing communications, this opt-out will not apply to personal data provided to us for any other purpose.

11. With whom do we share your personal data?

Within the Forecast Group, we will share your personal data for the purposes of providing our services, product/service diversification, group restructuring, risk management and internal reporting, review, education and training and other internal management purposes.

There may be circumstances in which we may also need to share your personal data with certain third parties (strictly on a confidential, business need-to-know basis). The third parties to which we may transfer your personal data include:

  • Your business or organisation, for the purpose of providing our services to your business or organisation, or receiving products or services from your business or organisation, or working together with your business or organisation in connection with a larger project.
  • Service providers acting as processors who provide IT and system administration services.
  • Professional advisers including lawyers, accountants, auditors and insurers who provide consultancy, legal, insurance and accounting services.
  • Banks or other finance providers.
  • Any relevant regulatory, tax, or law enforcement agency.
  • Customs, courts or tribunals who require reporting of processing activities in certain circumstances.
  • Third parties to whom we may choose to sell, transfer, or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy notice.

Any sharing of your personal data will only take place either where we are legally obliged to do so, where it is necessary for the performance of a contract with you or where it is in our legitimate interests to do so, including as follows:

  • to perform (including enforce) a contract with our clients;
  • to perform (including enforce) a contract with our sub-contractors and suppliers;
  • to maintain network and information security;
  • to develop and improve our services in order to remain competitive;
  • to establish, protect and defend our legal rights;
  • to pursue our commercial objectives where this does not override your rights and freedoms as a data subject.

12. Automated decision making and profiling

We do not use automated decision-making (including profiling) to make any decisions which would produce a legal or similarly significant effect on a data subject.

13. How long do we retain your personal data?

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

We generally do not retain personal data for longer than two years after such personal data ceases to be current unless there is a specific reason to retain the personal data for longer.

14. Data security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

15. Your rights

Your personal data is protected by legal rights under the Australia Privacy Act 1988, which include your rights to:

  • Request access to your personal data (commonly known as a “data subject access request”). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
  • Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.
  • Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, following your request.
  • Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes.
  • Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios: if you want us to establish the data’s accuracy; where our use of the data is unlawful but you do not want us to erase it; where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.
  • Request the transfer of your personal data to you or to a third party (data portability). We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.
  • Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain services to you. We will advise you if this is the case at the time you withdraw your consent.

If you wish to exercise any of these rights, please contact us using the details above at paragraph 2 (How to contact us).

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.

We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

You have the right to make a complaint at any time to the Office of the Australian Information Commissioner (OAIC), the Australian supervisory authority for data protection issues (, in respect of Forecast Group. We would, however, appreciate the chance to deal with your concerns before you approach the OAIC so please contact us in the first instance.


About the information we collect and hold

Personal data will be processed by us where you consent to the processing or where that processing is necessary for 1) the performance of a contract with you; or 2) compliance with a legal obligation to which we are subject; or 3) the purposes of our legitimate interests (or those of a third party).

We have set out below, in a table format, a description of all the ways we plan to use your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.

Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. Please contact us using the details above at paragraph 2 (How to contact us) if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table below.

Whose personal data? What personal data do we collect? How do we use your personal data? Why do we use your personal data?

Website users

Any visitor to our website

Technical data

(including internet protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access our Website)

Usage data

(including information about your visit and how you use our Website)

To improve the user experience and administer the functionality of our website.

Necessary for our legitimate interests (to maintain network security and Website relevance for visitors to our Website)

Client contacts

any contact person of an existing or former client

Identity data

(including full name and title)

Contact data

(including business address, email address and telephone numbers)

Employment data

(including job title and role, credentials)

Transaction data

(including information obtained by providing services to your organisation and other details of our interactions including correspondence and conversations)

Marketing and communications data

(including your preferences in receiving marketing from us and your communication preferences)

To process and deliver services to your organisation including:

(a) providing information about our services on request;

(b) negotiating, entering into, performing and enforcing a contract with your organisation;

(c) carrying out our services;

(d) managing payments, fees and charges, and collecting and recovering money owed to us;

(e) dealing with any client complaints and receiving feedback;

(f) corresponding with you in connection with our services.

To manage our relationship with you as our client contact.

To notify your organisation about changes to our terms and conditions or privacy notice.

Necessary for our legitimate interests

(to perform contracts with our clients, to respond to your correspondence with us, to keep our records up to date, to recover debts due to us and to manage client relationships)

Business Contacts

actual or prospective business contacts, including:

staff or other contacts at our third party sub-contractors or our third party suppliers (including professional advisors)

individuals or representatives of organisations who have expressed an interest in our business

anyone else with whom we have contact in a business context

Identity data

(including full name and title)

Contact data

(including business address, email address and telephone numbers)


(including job title and role, employer, credentials)

Transaction data

(including details about products and services provided by you (or your organisation) to us, details of the terms on which you (or your organisation) are engaged as a sub-contractor or supplier, details of payments to and from you (or your organisation) and other details of our interactions including correspondence and conversations)

Marketing and communications data

(including your preferences in receiving marketing from us and your communication preferences)

To manage our business relationships with suppliers and sub-contractors, professional advisors, regulatory authorities, public authorities and others, which will include:

(a) seeking or maintaining business relationships with various organisations, including accreditation and regulatory authorities;

(b) assessing the suitability of any existing or potential supplier, sub-contractor or other business relationship;

(c) negotiating and entering into appropriate contracts for the supply of goods or services to us (including the sub-contracting of goods or services), carrying out any obligations under such contracts (including obligations of payment) and if necessary enforcing any such contracts;

(d) undertaking on-going monitoring and management of our relationship with suppliers, sub-contractors and other professional and business contacts;

(e) interacting with other organisations (including partners or sub-contractors in a larger project) in the course of providing services to our clients;

(f) investigating any complaints or enquiries.

Performance of a contract with you (where relevant)

Necessary for our legitimate interests (to perform a contract with your organisation or business, to manage third party relationships, to seek supply and sub-contracting arrangements appropriate for our business, to run our business efficiently and profitably, to enhance, modify and improve our services, and to pursue our commercial objectives where this does not override your rights and freedoms as a data subject)

All data subjects

All personal data

To comply with a legal obligations (such as any legislation or a court order).

To protect our privacy, property or safety or those of a third party and your rights do not override such interests.

To establish, exercise or defend our legal rights.

Necessary to comply with a legal obligation

Necessary for our legitimate interests (to assert our legal rights)